Refund Policy

We want the refund position to be clear before you order. Your statutory rights are not affected by this policy.

Before service starts

If you cancel before a paid hosting service has been provisioned or otherwise begun, contact us promptly and we will assess any refund due under applicable law and the circumstances of the order.

Once service has begun

Hosting is a continuously supplied digital service with ongoing infrastructure costs. Where you have asked us to begin service during a statutory cancellation period, the amount refundable may be reduced to reflect service already supplied, to the extent permitted by law.

Technical faults

If the service is materially not as described and we cannot correct the issue within a reasonable time, contact support so we can investigate an appropriate remedy, which may include service credit, re-provisioning or a refund where required.

Non-refundable items

Completed custom migration, configuration or other bespoke work may not be refundable once performed, except where required by law. Abuse-related suspension, prohibited use or customer-caused data loss does not automatically qualify for a refund.

How to request a refund

Email support@rhite.co.uk with the account email, service name and reason for the request. Do not send card numbers or passwords.